Simply put, consumer law is a set of laws that aim to protect both consumers and businesses from an unfair or fraudulent treatment in the marketplace. The law protects the rights of consumers while ensuring there is a truthful free flow of information in the market. Additionally, they help those who are weak and unable to cater for themselves when it comes to the marketplace. Nevertheless, consumer laws commonly refer to government regulations that aim to safeguard the rights of consumers. Here are some of the top consumer law tips you should know about:
The six-months rule – You can make a claim for replacement or repair of a faulty product especially within the first six months of buying it. However, the manufacturer or the seller has the right to prove that you are the cause of the fault. Hence, if there is ever a need to make that claim, hire a good attorney first.
You do not require a receipt – You do not need a receipt to get a faulty product repaired or returned to get your refund. Even so, you may need to proof you purchased the product or item from that specified place by use of a bank statement or credit card slip. This means, you can return even household goods that you normally buy without a receipt.
You are protected online too – According to the consumer law, if you purchase any kind of product online, you have the right to return that product back and get your full refund regardless of the reason, as long as it is within seven working days from the time you receive the product. In other words, you can simply return an item if you simply do not like the design.
Fit for purpose – When you buy an item from a retailer, the product has to be fit for purpose. This means, the product has to fulfill or accomplish exactly what it is intended for, otherwise you are entitled to a repair, replacement or full refund. Usually, the retailer is the one responsible for refunding your money.
You can refund second hand goods – when it comes to purchasing second hand goods, you have the same rights as in new goods. You can return the product if it does not fulfill its intended purpose. Nevertheless, you should know that the law does not expect second hand goods to be of the same quality as new goods.
Foreknowledge of faulty goods – You do not have the right to claim for repair, replacement or refund of faulty a faulty product if the seller made you aware of the fault before buying or if the fault was apparent right from the start. Hence, you should be a smart shopper and examine goods thoroughly before purchase.
Act in good time – If you buy a faulty product, it is vital to act quickly to get a repair, replacement or refund. The longer you stay without taking action the easier it will be for the seller to prove the fault was caused by you.